FAQs

What is Direct Primary Care (DPC)?

Direct Primary Care is healthcare without the insurance hassle. Instead of billing insurance, you pay a low monthly membership for unlimited access to your provider.

That means:

• No copays or surprise bills
• More time with your provider (not a rushed 7-minute visit)
• Easy access by text, phone, or same-day appointments
• Care decisions made by you and your provider, not an insurance company

Patients love it because it’s simple, personal, and often saves money compared to traditional care.

Are long term contracts required?

Nope. There are no long-term commitments here. Our memberships are month-to-month because we believe you should stay because you love your care—not because you're locked into a contract.

If you ever feel we’re not the right fit, you can cancel anytime with a 30-day written notice. No hard feelings, just healthcare that works for you.

How Does DPC Work If I Have Insurance?

Direct Primary Care works alongside your insurance, not against it. While we don’t bill insurance, many of our patients keep a high-deductible, health share, or catastrophic plan to cover big things like emergencies, surgeries, or specialist care.

We take care of your everyday needs like checkups, sick visits, and prescription management. That way, you only use your insurance when you truly need it, saving you time, money, and stress.

If I have insurance, will it cover my membership fee?

Most traditional insurance plans do not cover Direct Primary Care membership fees. However, many health share programs recognize the value of DPC and may offer discounts on your premiums if you’re a member.

Looking for a more affordable option? Check out Zion HealthShare and other health share plans that pair well with DPC.

How Do You Offer So Much Time and Attention to Patients?

It’s all about keeping things personal. Most traditional primary care doctors juggle 2,000 to 3,000 patients. At Impact Family Wellness, our providers care for around 500. That means more time for you, better access, and care that’s truly focused on your health—not the clock.

What If I Have an Urgent Medical Need After Hours?

If something urgent comes up outside of regular office hours, just call our office and leave a message on the urgent line. A provider will get back to you as quickly as possible. We’re here when you need us—even after hours.

What If My Provider Goes on Vacation?

Don’t worry—your care won’t skip a beat. If your provider is out for more than three days, you’ll get an email heads-up. In the meantime, another trusted provider from our team will be available to handle messages, appointments, and anything else you need.

How Do I Cancel My Membership?

We’d love for you to stay forever, but we understand that life happens. If you need to cancel, just give us a 30-day notice. You can call, text, or email the office to start the process, and we’ll take care of the rest.

Thinking of coming back? We’d love to have you, but we can’t guarantee the same provider and a $200 re-enrollment fee will apply. Choose wisely—we’re kind of hard to replace.